“These providers are in a race to colonize the world’s enterprise IT workloads and investment budgets, in a bid to become the primary strategic suppliers of IT infrastructure and platform services in the industry,” said Gartner in its report. With 62,000 employees spread over six continents, TTEC interacts with customers in 50 languages and dialects. Such capabilities enable a differentiated client experience, for which the BPO garners praise from Gartner. The market analyst also points towards the AI-enabled functionality of the TTEC Digital and TTEC Engage platforms, alongside its intent mapping and intelligent routing solutions as significant strengths. Devoting lots of time and resources to its innovation labs (iLabs), TELUS International plans to construct and implement a host of digital CX solutions for its clients.

  • “For more than six decades, ADP has helped some of the world’s largest companies, government organizations and small businesses manage their payroll needs,” said Carlos Rodriguez, president and chief executive officer of ADP.
  • Today, ADP pays more than 24 million (one in six) U.S. workers and an additional 10 million workers outside the U.S.
  • Oracle Cloud Infrastructure (OCI) supports all types of x86-based workloads through a combination of bare metal, IaaS and PaaS services.
  • “We believe Gartner’s recognition of ADP as a leader in Payroll BPO validates our focus on delivering practical innovation, compliance expertise, service excellence, and insightful analytics for companies of all sizes.”

Gartner, the world’s leading information technology research and advisory company, offers objective insight on many areas of IT, including business process outsourcing. Gartner, the world’s leading information technology research and advisory company, offers objective insight on many areas of information technology, including business process outsourcing. The 2015 Magic Quadrant Study for Business Process Outsourcing (BPO) evaluates the capabilities of 12 vendors of payroll services.

Business Technology

Since it purchase of Red Hat in 2019, IBM has established Red Hat OpenShift as the foundational layer for its PaaS offerings. IBM’s go-to-market approach differs from others by offering customers the option of complete solution outcomes through a service engagement with IBM Consulting or a local partner. Oracle Cloud Infrastructure (OCI) supports all types of x86-based workloads through a combination of bare metal, IaaS and PaaS services. Oracle differentiates itself from the competition via its enhanced support for Oracle Applications, aggressive IaaS pricing, multicloud services, and wide variety of distributed and sovereign cloud options.

“ADP has been a leader in the payroll outsourcing market more than 65 years,” said Carlos Rodriguez, president and chief executive officer of ADP. “And as the challenges of globalization and compliance continue to add complexity, ADP has continued to innovate on the payroll experience for employees and managers alike. We are grateful to be recognized by Gartner for what we believe is our focus on staying ahead of the market to meet the dynamic needs of our clients.” “ADP has been a leader in the payroll outsourcing market more than 65 years,” said Carlos Rodriguez, president and chief executive officer of ADP. Paychex’s innovative technology, mobility platforms and dedicated personal service supports Gartner’s data, empowering clients to focus on running their business rather than administrative tasks—a challenge many business owners face today. Paychex, Inc., a leading provider of payroll, human resource, insurance, and benefits outsourcing solutions for small- to medium-sized businesses, has been recognized as a Leader in the July 2015 Gartner Magic Quadrant for Payroll Business Outsourcing (BPO) Services, advancing from its Challenger position in 2014.

In order to meet the growing global demand, ADP continues to steadily expand its global payroll footprint across Europe, the Middle East, Africa, Asia Pacific, and the Americas, underscoring ADP’s focus on bringing global clients the benefits of integrated payroll solutions from a provider they trust. Today, ADP pays more than 24 million (one in six) U.S. workers and an additional 12 million workers outside the United States. This Magic Quadrant evaluates the capabilities of 12 key providers of payroll business process outsourcing services located around the globe. Buyers of payroll BPO services should use it to identify and assess those providers that can best support their payroll BPO needs.

Financial Services

This Magic Quadrant evaluates the capabilities of 11 key vendors of payroll business processing outsourcing services around the globe. Buyers of payroll BPO services should use it to assess and identify those vendors that can best support your payroll BPO needs. Companies must also provide programs and resources to assist customers in digitally transforming to a cloud operating model for delivery of IT services. “Whether you do business around the globe or across the street, a critical step in your human capital management strategy is the payroll process.  ADP’s unmatched global expertise makes this possible for almost 600,000 clients around the world,” said Regina Lee, Division President at ADP.

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“We are extremely proud to be recognized by Gartner for our superior market understanding and continuous investment in research and innovation in technology and payroll administration.” Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact.

Customer Experience

Gartner pays tribute to such innovation, alongside the industry knowledge of the company’s business leaders. Nevertheless, according to the analyst, its WFH “go-forward” strategy leaves something to be desired. With customer service delivery operations in India, North America, the UK, UAE, Jamaica, and the Philippines, HGS benefits from a large global presence. Yet, no matter where the service team is based, its HGS PULSE platform provides extensive contact center analytics and insights into agent performance.

Meanwhile, Webhelp has enjoyed a spectacular surge in the past 12 months, moving from a niche player to an industry leader. Sitel Group is also enjoying its newfound leadership status after earning the visionary label in 2021. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. Visionaries understand where the market is going or have a vision for changing market rules but do not yet execute well.

Through its TP Cloud Campus, a bespoke work from home (WFH) platform, Teleperformance operates with a remarkable reach and scale. Gartner highlights this as a critical strength that differentiates the outsourcer, alongside its digital innovation and impressive client retention rates. Today more than ever, companies need to get the most out of their people — and human capital management is becoming more important. Paychex provides human capital management software that delivers one of the most comprehensive mobile and cloud-based technology suites for human resources.

My Services

ADP’s Global Payroll solution is available in 104 geographies and has been designed to help businesses manage country-specific taxes and deductions, monitor compliance requirements and ensure a smooth, best in class payroll experience for all employees. In order to meet the growing global demand, ADP continues to steadily expand its global payroll footprint across Europe, the Middle East, Africa, Asia Pacific, and the Americas, underscoring ADP’s focus on bringing global clients the benefits of integrated payroll solutions from a provider they trust. Today, ADP pays more than 24 million (one in six) U.S. workers and an additional 12 million workers outside the United States.

“We believe Gartner’s recognition of ADP as a leader in Payroll BPO validates our focus on delivering practical innovation, compliance expertise, service excellence, and insightful analytics for companies of all sizes.” This Magic Quadrant evaluates the capabilities of eight key providers of payroll business process outsourcing services. Prospective buyers should use it as an aid to identifying which provider can best meet their needs. https://adprun.net/who-are-adp-s-main-competitors/ As one of China’s largest customer service BPO providers, VXI Global Solutions is rapidly investing in everything from automated QA to augmented reality to enhance the agent experience. Its innovation labs are central to this, where developers adopt a “play, break and learn” approach. While Gartner commends VXI Global Solutions for this, the analyst warns that the company has less experience deploying digital solutions than others.